Gulf-TCS follows a logical approach to troubleshooting an IT problem.

We follow a 9-step process which defines the problem, gathers the facts, considers possibilities and targets the root cause. Then, an action plan is created, implemented and analyzed for results. When the problem is solved, the solution is documented.

IT problems are often caused by structured relationships among system components. Root cause problem solving consists of using a systems analysis approach to discover these structural relationships and then accurately define the problem. It is only through accurate problem definition that a meaningful solution can be developed.

Systems Analysis involves:

• Seeing inter-relationships rather than things
• Seeing patterns of change rather than single events
• Seeing the structures that underlie complex situations