Gulf-TCS provides secure availability and performance monitoring across your entire network.

Your business saves the cost of deploying and integrating your own management services.

Using a set of sophisticated utilities and software monitoring agents we continuously observe your IT environment, watching for critical events or for operational thresholds to be breeched.

If an event occurs, it is identified and an alert is automatically generated and routed to our enterprise-grade Event Lifecycle Management System, (ELMS), which acts as the focal point for tracking tickets, tasks, knowledge, and collaboration.

Based on a rule set, designed specifically to meet your requirements, the appropriate notifications are made - by email, by page, or by telephone (escalation where required).

Our technicians respond, immediately engaging all the resources to achieve an efficient resolution, while our 24x7 Operations Center co-ordinates all activity.

All your inbound inquiries and requests will be managed centrally via our Operations Center using ELMS. This system empowers rapid response, continuity of communication (including client web access to ELMS), effective change management, comprehensive reporting, and measurement against our Service Level Agreement (SLA).

Server Monitoring to ensure that all systems are operating within assigned thresholds:

• CPU Utilization
• Memory Utilization
• Swap Space Utilization
• Disk Space Utilization

Database Monitoring

• Oracle,
• Microsoft SQL Server
• mySQL
• Any ODBC compatible database

Network Monitoring

• POP3 and SMTP mail servers
• Web servers and FTP servers
• DNS servers
• SNMP enabled devices as well as other standard network services
• Metrics of all monitored devices indicating availability, response time and conformance to thresholds

Content Monitoring whether it is delivered via ASP, Cold Fusion, Java Servlets, Perl/CGI, PHP, etc., has not been altered and is being delivered correctly.

Port Monitoring to ensure applications or services running on any given IP address and port are working.